📦 Shipping, Delivery & Pickup
Thank you for shopping at The Rug Lady! We offer fast, simple, and transparent delivery and pickup options for customers in Las Vegas, Henderson, and throughout the State of Nevada.
🚚 Local Las Vegas & Henderson Delivery — $25 Flat Rate
We offer a $25 flat-rate delivery service within our local Nevada service area, including:
• Las Vegas, NV
• Henderson, NV
• North Las Vegas, NV
• Summerlin, Paradise, Enterprise, Spring Valley
• Surrounding nearby areas
This flat rate covers most standard-size rugs.
⚠ Oversized rugs (example: 9×12, 10×14, 12×15, extra-thick rolls) may require an additional handling fee.
If this applies, we will contact you before delivery.
✔ Delivery completed within 1–3 business days
✔ Someone must be available to receive the rug
🏬 Free In-Store Pickup (Same-Day)
Pick up your rug FREE at our Las Vegas showroom.
Pickup Address:
The Rug Lady
1300 Wigwam Parkway, Door #M8
Henderson, NV 89074
Phone: (702) 964-7847
Pickup Hours:
7 - Days a week: 10:00am – 6:00pm
Please check for Holiday Hours
You’ll receive a text or email notification when your order is ready for pickup.
🇺🇸 We Only Ship Within Las Vegas & the State of Nevada
We do not ship anywhere in the United States outside Nevada.
📌 Order Processing Times
Most orders are prepared and shipped fast:
• 1–2 business days for in-stock rugs
• Same-day for local pickup orders placed before 3 PM
You will automatically receive a tracking number once your rug ships.
❗ Damaged or Incorrect Items
If your rug arrives damaged or incorrect, email photos to:
📧 info@theruglady.com
⏰ Within 48 hours of delivery
We will send a replacement or issue a full refund at no cost to you.
❗ Shipping Restrictions
• We ship to Nevada addresses only
• Oversized rugs cannot ship to PO Boxes
• Extremely large rugs may require freight delivery
• We will contact you if special arrangements are required
🔄 Returns for Delivered Orders
Returns for delivered orders are accepted within 30 days of delivery.
Please see our full Returns & Exchange Policy for complete details.
💬 Need Help?
We’re here to assist anytime!
Email: info@theruglady.com
Phone: (702) 964-7847